The hotel offers amenities for your comfortable stay and unforgettable experiences
Super Clean Rooms
“The room was immaculate, making it a pleasure to stay in. I loved how well everything was maintained.” view full review
Stylish Ambience
“The modern design and decor of the hotel made for a visually pleasing experience from the moment I walked in.” view full review
Delicious Breakfast
“The breakfast options were diverse and included many local delicacies that made for a good start to my day.” view full review
Comfortable Living Space
“The room had a spacious living area that was perfect for relaxing and enjoying the stunning view of the city.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Luggage storage
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's pool
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Indoor swimming pool
Leisure/ TV room
Room features
Air conditioning
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Jl. Raya Gubeng No. 54,
Surabaya,
Indonesia,
60281,
East Java
Map view
Jl. Raya Gubeng No. 54,
Surabaya,
Indonesia,
60281,
East Java
City landmarks
Taman Bungkul Street
Taman Bungkul
2.3
km
Zoo
Surabaya Zoo
3.0
km
Jl. Pemuda No.39
Monumen Kapal Selam
850 m
Museum
Heroes Monument and 10th November Museum
3.2
km
Jl. Panglima Sudirman
Pointed Bamboo Monument
1.6
km
Jl. Ketabang Kali No.6
Taman Prestasi
1.7
km
Jl. Tunjungan Siola Tunjungan Center
Siola Surabaya Museum
2.1
km
Mosque
Muhammad Cheng Hoo Mosque
2.2
km
Jl. Juwet
Taman Mundu
2.4
km
Park
Kebun Bibit Surabaya
2.9
km
Mall
Tunjungan Plaza
2.5
km
Jl. Raya Gubeng
Monkasel
850 m
Square
Taman Apsari
2.5
km
Mall
Grand City Surabaya
1.7
km
Park
Bungkul Park
2.3
km
Mosque
Sunan Ampel's Tomb
4.7
km
Jln. Taman Apsari
Joko Dolog Statue
1.6
km
Jl. Kusuma Bangsa no. 112-114
Taman Hiburan Rakyat
2.3
km
Jln. Kayun 16-18 Near Delta Plaza and Monkasel
Indonesian Cancer Museum
850 m
Jl. Diponegoro No.1-B
Sura and Baya statue
2.8
km
Mall
Surabaya Plaza
1.7
km
Jl. Darmo
Monumen Perjuangan POLRI
1.5
km
Public Building
Grahadi Building
2.5
km
Jl. Walikota Mustajab
Surabaya Town Hall
1.5
km
Stadium
Gelora 10 November Stadium
2.5
km
Submarine Monument
800 m
Market
Pasar Kedondong
890 m
Church
Gereja Kristen Abdiel Trinitas
850 m
Tunjungan Mall
2.5
km
Shopping Area
WTC Surabaya HANDPHONE CENTER
1.7
km
Nearby
Jl. Pemuda No.39
Monumen Kapal Selam
340 m
Jl. Raya Gubeng
Monkasel
340 m
Jln. Kayun 16-18 Near Delta Plaza and Monkasel
Indonesian Cancer Museum
340 m
Restaurants
Adem Ayem Traditional Javanese Food
30 m
Jl. Raya Gubeng No. 48
Ria Galeria
60 m
Jln. Bangka 2- 4
Edo Kaiten Sushi
110 m
Raya gubeng 58 Dharmahusada Indah Tengah Blok C-133
Starbucks Coffee
90 m
Jl. Raya Gubeng no. 33 Gubeng
Il Gelato di Bruno
240 m
Spazio Terrace 7
Fran's Bakery
160 m
Raya Gubeng No 64
Lilian's Mochi Ice Cream
160 m
Raya Gubeng No 64
Kooffee Plus Roof Bar
170 m
Jl. Raya Gubeng no. 43 Hotel G Suites
Sea Monsters
330 m
Jl. Jawa no. 32
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Convenient Location
Tasty Dining
Delayed Room Cleaning
Initial Service Issues
7.8/10
Very good
Rooms
7.4
Location
8.5
Service
7.8
Dining
7.9
Guest reviews
7.8/10
based on 11 reviews
8.6
8.6/10 based on 296 reviews
Alison
United States,
June
2024
8.6/10
I had a great stay at the hotel. The rooms were spacious, modern, very clean, and had all the expected amenities, making for a comfortable experience. However, the check-in process was a bit slow in the afternoon. On the bright side, I enjoyed a good view, clean room, and a very comfy bed.
Rooms
8.0
The rooms were spacious, modern, very clean, and had all expected amenities, making for a comfortable stay.
Service
9.0
The staff was exceptionally helpful and friendly, showcasing top-notch customer service skills. They were attentive and knowledgeable about addressing any concerns.
Location
9.0
The hotel's location was excellent, with good facilities and in a convenient area that made it easy to access transportation options. The friendly and helpful staff further enhanced the overall experience.
Dining
8.0
The dining experience offered a variety of rich local foods with many choices available, including continental, English breakfast, and local dishes. The meals were satisfying and tasty.
Facilities
9.0
The hotel's facilities were great, providing everything needed for a comfortable stay.
Victor
United States,
June
2024
8.0/10
I had a pleasant stay at the hotel. The rooms were clean and cozy, with a comfortable king-size bed. The staff was friendly and eager to help. The location was convenient, close to Tunjungan Plaza and in the heart of Surabaya. The dining experience offered a good variety of local and continental dishes. The facilities were well-maintained, providing a comfortable experience overall.
Rooms
7.0
The rooms were sufficient and had a huge king-size bed and a single-seater sofa.
Service
8.0
The staff was very friendly and hospitable, typical Indonesian hospitality.
Location
9.0
The hotel is in a strategic area in Surabaya, close to Tunjungan Plaza and Stasiun Gubeng.
Dining
8.0
The dining options were good, catering to both local and continental tastes.
Facilities
8.0
The facilities were well-maintained.
Dave
United States,
April
2024
7.4/10
The hotel had spacious rooms that were somewhere between okay and great, despite looking like they had been put together quickly and cheaply. The service wasn't up to par, but the staff were very welcoming and friendly. The location was perfect for easy access to transportation options. The dining experience offered many choices but fell short on room service quality. The facilities were good overall.
Rooms
7.0
The rooms were not quite big but spacious enough.
Service
6.0
The service was lacking in some aspects, but the staff were welcoming and friendly.
Location
9.0
The location was excellent for easy transportation access.
Dining
7.0
The dining experience surprisingly offered many choices but room service quality was lacking.
Facilities
8.0
The facilities were good overall.
Tim
United Kingdom,
March
2024
7.6/10
I had a mixed experience at the hotel. The rooms were not cleaned early in the morning but were eventually tidy with friendly staff. The location was great, near popular spots in Surabaya, but service towards foreigners was not the best. The dining options were tasty, offering a variety of choices, and the facilities were satisfactory.
Rooms
7.0
The room was clean once the cleaning was done, and the staff was friendly.
Service
6.0
The service improved over time with greetings all around, but initially not very foreigner-friendly.
Location
8.0
The hotel is in a convenient location in the area of Gubeng, close to popular spots in Surabaya city.
Dining
9.0
The dining experience offered tasty dishes with a good variety for different tastes.
Facilities
8.0
The facilities met my needs during the stay.
Convenient Location
Delayed Room Cleaning
Michael
United States,
March
2024
8.6/10
I had a pleasant stay at the hotel, with modern and tidy rooms that, although not the biggest, were spacious enough. The staff was very nice, friendly, and helpful, greeting me warmly from the lobby to the lifts. The location was perfect, making it easy to access transportation services. The dining experience was fantastic, offering a wide variety of options. Overall, a great value for money choice.
Rooms
8.0
The rooms were modern and tidy, although they may seem small for a hotel of this size.
Service
9.0
The staff was very nice, friendly, and helpful, making my stay even more enjoyable.
Location
9.0
The hotel's location is excellent, near to everything I needed and with easy access to transportation options.
Dining
9.0
The dining experience was fantastic, offering a wide range of options that catered to various tastes.
Facilities
8.0
The facilities provided everything I needed for a comfortable stay.
Frederick
United Kingdom,
February
2024
7.6/10
I had a pleasant stay at the hotel with a spacious room featuring a huge king-size bed and a sofa. The service was satisfactory, although a more welcoming attitude would have been appreciated. The location was convenient, surrounded by restaurants and with easy access to transportation. The dining options were diverse, catering to different tastes. Overall, a decent choice with room for improvement.
Rooms
8.0
The room was of adequate size, and the bed was comfy.
Service
7.0
The service was efficient, but some warmth in the attitude would have enhanced the experience.
Location
9.0
The location was great, near the city center and surrounded by restaurants.
Dining
8.0
The dining experience offered a good variety of local and Western dishes.
Facilities
6.0
The facilities provided by the hotel were not at par with expectations.
Convenient Location
Service Improvement Needed
Kenny
United Kingdom,
November
2023
6.8/10
The hotel rooms were not up to standard upon arrival and were not ready by 5 pm, but they did offer decent facilities. The service was somewhat mixed, with friendly staff but potentially overwhelming responses. The location was convenient with some drawbacks. The dining experience was good with a variety of options available. Overall, the facilities provided were satisfactory.
Rooms
5.0
The rooms were not cleaned or ready upon our 5 pm check-in.
Service
7.0
The staff was friendly overall but seemed overwhelmed at times.
Location
7.0
The location was convenient, close to Tunjungan Plaza and Stasiun Gubeng.
Dining
8.0
The dining options were good, including local and western choices.
Facilities
7.0
The facilities provided were satisfactory.
George
United Kingdom,
August
2023
7.4/10
The hotel has its ups and downs. The rooms were a mix - small and hastily put together, but with a nice and comfy larger room on the 22nd floor boasting a wonderful view of the city. The service was exceptional in terms of friendliness and customer care. The location was convenient and easy to access, with helpful staff. The dining experience varied from good to not so great. Overall, a decent stay with some notable positives and negatives.
Rooms
7.0
The mix of rooms ranged from small and quickly assembled to a nice, large room with a comfy bed and a stunning city view from the 22nd floor.
Service
9.0
The service was exceptional in terms of friendliness and customer care.
Location
8.0
The location was convenient and easy to access, with helpful staff.
Dining
6.0
The dining experience had its ups and downs, from good options to not so great room service.
Facilities
7.0
The facilities were adequate but nothing extraordinary.
Comfortable Beds
Small Rooms
Stuart
United Kingdom,
June
2023
8.4/10
The hotel provides a friendly atmosphere with clean rooms but lacks adequate lighting for an elegant look. The staff is very polite and welcoming, although too eager for room checks. Located in the strategic area of Gubeng, it offers convenience with nearby dining options. The dining experience showcases a range of authentic Indonesian dishes.
Rooms
8.0
The rooms were clean and quite spacious, though the lighting was not sufficient for the elegant ambiance they aimed for.
Service
9.0
The staff is exceptionally polite and always greets you warmly throughout your stay, though they can be overly attentive with room checks.
Location
8.0
The hotel is situated in the strategic Gubeng area, providing easy access to nearby restaurants, including the famed Bonnacafe Resto, and close to the city center.
Dining
9.0
The dining experience was excellent with a wide range of delicious Indonesian cuisine, making it perfect for those seeking authentic local flavors.
Facilities
8.0
The hotel offers a range of facilities to meet various needs, making the stay convenient and comfortable for guests.
Paul
United States,
June
2023
8.4/10
I had a wonderful stay at the hotel. The rooms were clean and comfy with a nice view of the city, and the staff was nice, diligent, and very professional. The location is perfect, near city center, making it easy to explore around. The dining experience was good with a variety of food options. The facilities were great, offering everything I needed for a comfortable stay.
Rooms
9.0
My room was quite large, with a comfy bed and a wonderful view of the city from the 22nd floor.
Service
8.0
The staff was very friendly, courteous, and kind, creating a welcoming atmosphere for guests.
Location
9.0
The hotel's location is convenient for exploring the city, with easy access to transportation options like taxis and hotel shuttles.
Dining
7.0
The dining experience catered to local taste, but some dishes were a bit salty. However, the take-away breakfast I received was amazing.
Facilities
9.0
The hotel provides good facilities for a comfortable stay and convenience.
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